Elkjøp Nordic has placed its new Scandinavian customer service centre in Copenhagen, from where 200 employees from Denmark, Norway and Sweden will handle inquiries from customers all over Scandinavia.
New location helps reduce costs and raise efficiency
With the new shared customer service centre, Elkjøp Nordic is combining three Scandinavian offices at 4,100 brand new square metres in Copenhagen. The consolidation brings about synergies allowing for improved customer services – without increasing costs.
In fact, according to Communications Director at Elkjøp Nordic, Åshild Indresøvde, the new service centre will help reduce costs with EUR 2.7 million annually.
According to Head of Customer Care Center at Elgiganten Denmark, Martin Tingleff, Denmark offers the perfect conditions for the location of a Scandinavian customer service centre.
“Denmark presents a lot of opportunities in relation to attracting talents, who have the ability to shift between all Nordic languages, due to Denmark’s geographic location. In addition to this, Denmark offers access to unique ICT solutions and a solid security model, which makes it an obvious destination for our customer service centre,” he explains.
“I am happy to see Elgiganten consolidate Nordic operations and expand in Denmark resulting in the creation of a large number of jobs. It highlights that Denmark continue to attract foreign companies by being able to offer competitive value propositions for the establishment of, among others, Nordic call centres and shared service centres. Furthermore, it also shows that Denmark’s top ranking when it comes to business friendly framework conditions is paying off,” says Special Advisor at Invest in Denmark, Jesper Evensen.
Nordic market leader
Elkjøp Nordic is the largest consumer electronics retailer in the Nordic countries, with over 500 stores across six countries and around 10,000 employees. The company is owned by the British giant Dixons Carphone. In Denmark, Elkjøp Nordic is the market leader with the brand, Elgiganten, which has more than 2,000 employees and 37 department stores in Denmark as well as one of largest Internet shops in the country.